Guarantee, Shipping & Returns

What You Need to Know

Shipping

Currently, I use Canada Post for all shipping within Canada.  Shipping to the US is through Canada Post to the border and then USPS.  If you choose the cheapest shipping, it is not insured or tracked – so keep that in mind when ordering.   All other shipping methods are insured and include a tracking number.  Please note that some shipping methods do not provide real-time tracking once it goes over the border.

If you are unsure which shipping method to choose or want to use your own courier, please contact me first.

Free shipping within Canada on all orders over $100.

 

Guarantee and Returns

If you are not happy with your purchase for any reason, you can return it within 30 days for a refund (less shipping and handling).  When doing the return, you will need to have it insured with a tracking number.   The jewelry must be in its original packaging and unworn.

Custom orders are not refundable as you are given revision opportunities during the design stage.

Contact me for return instructions.