Frequently Asked Questions
How Long Does it Take?
Once we’ve had our consultation, deposit received and memorial inclusions received, the piece can be ready in 6-8 weeks (one week of that time is just for the curing of the resin).
If you are ordering a collection design or multiple pieces, naturally, the delivery time will take longer. You will be given this information during the consultation.
What's the Cost of Memorial Jewelry?
Memorial jewelry and keepsake jewelry, whether it’s custom or based on sample designs, starts at $290 CDN.
Are your prices in Canadian or US?
Pricing is in Canadian currency.
Where do you Source your Materials?
Whether you order a one of a kind piece or a custom design featuring a special momento, encapsulated forever, materials and tools are locally sourced as much as possible.
Buying local reduces costs in shipping and supports the local market. But sometimes, buying local is all about where you land.
When travelling to the Bahamas, I can purchase responsibly sourced shells, stones, coral and sand from the local vendors, supporting their economy and you end up wearing a little piece of my trip.
Foraging in the forest of my daughters farm with my Granddaughter will always reveal little tidbits and gems such as the subtle blue-grey coloured lichen that’s fallen from the trees.
- Metal is purchased from Canadian and US suppliers.
- Equipment is purchased from suppliers in Hamilton and Toronto, Ontario
- Resin is manufactured in Manitoba and Quebec, Canada.
- Exotic and local wood is responsibly sourced by suppliers in Mississauga, Burlington and Smithville, Ontario.
Do you offer free shipping
yes, free shipping within Canada is available on all orders over $100.
Do you Offer a Guarantee?
If you are not happy with your purchase for any reason, you can return it within 30 days for a refund (less shipping and handling). When doing the return, you will need to have it insured with a tracking number. The jewelry must be in its original packaging and unworn.
Custom orders are not refundable as you are given revision opportunities during the design stage.
Why Don't You Use Gold
I get asked that so frequently, it was an easy thing to answer here.
Whether it’s gold plated or gold filled, it’s one of those “
Instead, I use Argentium silver, sterling silver, brass and copper.
Why Aren't Your Pieces Perfectly Shaped?
Every single piece I design is made by hand. I don’t use pendant or earring molds. I create a block shape and from there, I cut, shape, sand
Resin Times jewelry does not come off an assembly line and is not manufactured at a plant overseas. Other than using pre-made bezels for some of the designs, I strive to create organic shapes for
Do You Use Copper Wire?
Some of the designs just look better with copper. The copper can be raw for health benefits or coated so it doesn’t turn your skin green.
Copper is also considered a base metal because it oxidizes relatively easily, so for designs that are oxidized and/or have a patina finish, they are sealed to protect your skin and retain the effect.
I use copper in some designs because nothing comes close to the look of it, whether it’s used as is, hammered, oxidized or fire-painted.
All my custom prototypes are done in copper first for review.
Do You Use Silver?
Argentium silver, sterling silver and for some designs, .999 fine silver plated pewter is used.
Jewelry for children, young people, and the affordable luxury line includes copper that is raw (for health benefits) coated, oxidized/patina finish and fire-painted.
Stainless steel and sterling silver is also used for ear wires and is identified in the product description.
Complete details on metals used can be found in the description area for every product listed.
How do you Ship?
Canada Post is used for all shipping within Canada. Shipping to the US is through Canada Post to the border and then USPS. If you choose lettermail shipping, it is not insured or tracked – so keep that in mind when ordering. Please note that some shipping methods do not provide real-time tracking once it goes over the border.
If you are unsure which shipping method to choose, or are placing a custom order please contact me first. Many times, I can combine shipping over and above what the online shipping calculator shows.
How Do You Clean Resin Jewelry?
Cleaning resin jewelry takes a bit of care. Gently wipe with a dry microfibre cloth.
Resin is like plastic, it can be scratched.